Frequently Asked Questions

There is no question too big or too small for our veterinary team. Below you’ll find answers to some of the most common questions we hear from pet parents, along with helpful links to related services for more detailed information.

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Proudly Serving Pets in Denver, NC, and Surrounding Areas

At West Shore Animal Hospital, we believe informed pet owners make confident care decisions. The FAQs below are designed to provide quick, clear answers—but if you ever need more information, we’re always happy to help. Please feel free to call us at (704) 483-2600.

General Questions

What types of pets do you see?
We provide veterinary care for dogs and cats only. This allows our team to focus on delivering specialized, high-quality care tailored specifically to their needs.
How can I schedule an appointment?
Scheduling an appointment is easy. You can request a visit online using PetDesk, or you’re welcome to call our team directly if you prefer to speak with someone.
What payment options do you accept?

We accept a variety of payment methods to make care as accessible as possible, including:

  • Cash and checks
  • Visa, MasterCard, Discover, and American Express
  • CareCredit

For questions about payment options or financing, please visit our payment options page or contact our front desk.

What services do you provide?

Services we offer include wellness and vaccination, allergy and dermatology, nutrition and weight management, diagnostics, dentistry, surgery, and laser therapy. View a full list of our services.

Services & Care Questions

What veterinary services do you offer?

West Shore Animal Hospital provides comprehensive care for dogs and cats, including:

You can view a full overview of care on our Services page.

How often should my pet have a wellness exam?

Most pets benefit from a yearly wellness exam, while senior pets or those with chronic conditions may need visits every six months. Learn more about what to expect during a visit on our Pet Wellness Care page.

Is anesthesia safe for my pet during surgery or dental procedures?

Your pet’s safety is our top priority. Before any procedure requiring anesthesia, we perform a thorough exam and may recommend pre-anesthetic diagnostics. During procedures, pets are closely monitored to ensure comfort and safety. Learn more on our Pet Surgery and Pet Dentistry pages.

When should diagnostic testing be performed?

Diagnostic testing may be recommended if your pet shows symptoms such as lethargy, appetite changes, vomiting, or unexplained weight loss. Diagnostics are also commonly used during routine wellness exams for early disease detection. Visit our Pet Diagnostics page to learn more.

Do you offer pain management or rehabilitation options?

Yes. We offer non-invasive options such as Pet Laser Therapy to help manage pain, support healing, and improve mobility—especially for pets recovering from surgery or managing chronic conditions.

Appointment & Care Planning Questions

What should I bring to my pet’s appointment?
Please bring any previous medical records, a list of medications or supplements your pet is taking, and notes about any symptoms or concerns you’ve noticed at home.
What if I have concerns after my pet’s visit?
If you have questions or concerns following an appointment, surgery, or treatment, please contact our team. We’re here to support you and your pet throughout every stage of care.

Still Have Questions?

If you don’t see your question answered here, our team is always happy to help. Call us at (704) 483-2600 or request an appointment online.